At IWB, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase in its original new condition, UNUSED, with ALL TAGS ATTACHED within 10 days from date of delivery for store credit only.
Store credit to be utilized within one month from date of return. Original shipping costs will not be refunded.
I Want Bags will not be responsible for lost/damaged shipment during the return transit. It is customer's responsibility to ensure that we receive the item safely & in good condition, hence, registered mail is preferred. Customer will bear the shipping cost of returning the item back to us.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Please indicate your name & order number upon returning the item.
DISCOUNTED / SALE / PRE-LOVED items cannot be returned or exchanged.
Please allow 3-7 business days to process the refund/return.
IWB has the right to reject the returned items based on the returned condition.
Due to monitor settings, there might be a slight colour difference between the actual item & the picture posted. However, such variances will not be considered as a defect.
We are not responsible for any damage or loss during shipment. If you have any concerns about shipping matters, please contact us upon placing your order if you wish to purchase insurance for your package.
We perform general checks to ensure that all items are in good condition prior to shipping.
In the unlikely event that you have received an unsatisfactory product, please accept our sincerest apologies & please contact us with your name, order number & brief description of the defect.
Please return your purchase to the following address:
F29, 1st Floor Centrepoint Bandar Utama
Lebuh Bandar Utama
47800 Petaling Jaya, Selangor, Malaysia.
Tel : +603-7733 0636
Please contact us at firstname.lastname@example.org or +603. 7733 0636 if you have any questions or doubts.